Get Feedback Fast…………
The explosive growth of Internet ready mobile devices with texting capability are fueling the demand for everything in almost any businesses to be mobile and the ‘comment card’ is no exception..
The Problem and Solution
In today’s tough economic and competitive environment, delivering a great customer experience is vital to growing your business. Tools that help you to track and measure customer satisfaction are important, but only if you use them properly and to the fullest.
Surveys that are too long actually disengage your guests. You can ﬁnd out most of what you need to know with 5 questions or less. When a survey requires more than a few moments of attention, guests will become easily distracted, which can both reduce the number of guests who actually complete your survey, as well as potentially skewing the answers.
The integrated feedback allows your business to send automated messages to their customers after they have visited the restaurant. The customer can then visit a personalized feedback form on their mobile device and answer 5 questions about their visit. You are then notified in real time that feedback is available. Since the feedback is integrated with our mobile waitlist software, you know who the feedback is from, when they dined, where they sat, and how long they waited in line for.