Communicate Quickly and Easily
Let us automate your customer communications to save you money and manpower. Your customers use an easy, automated process to opt in or out of communications, get directions to your biz, and other common tasks.
How it Works
- Incoming IVR
A shopper wants to find your store nearby or ask a common question about your products or services. Or, you want to survey your customers about their experiences while visiting one of your locations. All of these scenarios require two-way communication between you and the consumer, yet the manpower to accomplish this can be expensive and daunting. IR1 has the answer. We have an in-house Interactive Voice Response (IVR) development team and system, we can automate any kind of customer management and communication process.
- Outgoing IVR
Our voice marketing platform is designed to reach your customers with a friendly, personable, 35-second message. Each message is pre-recorded by voice talent with a “girl next door” quality that breaks through and helps to build your brand in less than a minute. When voice marketing is done thoughtfully with IR1 IVR, customers like it – and you’ll see the results in their receptive attitudes towards your brand and in your bottom line.
Mechanics
In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
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